Process Mapping & Analysis
Process mapping allows you to document how your business actually works, discover waste & opportunities for optimization, increase quality & reduce cycle times, improve employee morale & retention, in addition to increased responsiveness to customer needs.
Process mapping delivers higher cutomer satisfaction. Ultimately, quality process evaluation ensures all processes are in alignment with key business objectives.
It is a holistic approach that explores the interrelationships of processes. It is accomplished in a way that allows employees to have buy-in to the finished product/service. It also helps employees understand how their effort adds value thus instilling additional pride in their work. Lastly, it focuses on the customer & how that person sees the company.
Process mapping is a simple yet powerful technique of looking at functional activities & rediscovering your core processes.